Customer Service If you are a small business, dealing with customers can be a bit of a challenge for you. Suddenly you’re on your own with no supervisor to go to, no standard procedures to follow and no co-workers to ask. What might strike you as strange, however, is that far from being a problem, this can actually be a real advantage! Over and over, small business have shown that when it .es to customer service, that they have their .petition in big business .pletely beaten. As a small .pany you can provide a higher degree of customer support that is simply superior in quality to what is currently being offered and by taking advantage off this, you’ll find that you can make a real name for yourself in the field. 1. Take a no!after a time If a customer does not have any interest in what you are or do, then by all means let them go. If they came looking for something relatively close to what you have to offer but cannot find it, offer them some alternatives. You must customize what you have to fit the customer’s needs. If you can, in fact, give the customer what they want, even if they had no idea what they were searching for in the first place, you will have provided excellent customer service. 2. Follow-up Despite having a smaller staff that a larger .pany does, you’ll find that you have a smaller customer base as well. While this is not immediately a good thing, it allows you to get more involved with your customers. If someone has recently placed an order with you, you’ll find that a quick call or e-mail to follow up and to ask how you are enjoying the product or service is a great way to make your business stick out in their minds. 3. Going above and beyond Be careful to treat your customers well. Even if they make mistakes, let your generosity and good will help them out of their problem. You will find that people who experience problems expect to encounter more problems when trying to fix things. They will remember you if you are able to take care of their problem for them. 4. Admit fault If you messed up, say so and find a way to fix it. Many people that by admitting fault you are opening yourself to being sued, but honestly, the best way to avoid being sued is to make sure that no one is angry at you. You’ll find that if you make a mistake and then make sure that you make amends, you’ll be able to keep a customer who might otherwise have walked out and told plenty of people about what bad service you provide. 5. Refund where necessary Having a liberal refund policy is a great way to keep your customers happy. You’ll find that when customers are not stressed out about getting their money back, they are much more agreeable. Remember that if they really want their money and they paid with a credit card, chances are, they will get it. Simply institute a policy that states that if they’re not happy, you don’t want their money. This is a great way to get your customer on your side. About the Author: 相关的主题文章: